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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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JD

March 4, 2025

5  out of  5
rating by JD
"Great customer service and customer, State Farm is a great company to do business with."
We responded:
"Hey JD! Thank you for for the recommendation! We are always here if you need us. "
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Elliot Fielstein

February 28, 2025

5  out of  5
rating by Elliot Fielstein
"Derek Counts was very professional and personable, and he was also on top of every detail that needed to be done."
We responded:
"Hi Elliot! We love that Derek's personality still shines through his professionalism. We are always here to help if you need it. "
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Adrian Valcin

February 21, 2025

5  out of  5
rating by Adrian Valcin
"His team provides Excellent customer service and are very reliable"
We responded:
"Hi Adrian! We are happy to hear that we lived up to our high standards. Please let us know how we can help in the future. Thank you for your review and your business. "
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Judy Campbell

February 17, 2025

5  out of  5
rating by Judy Campbell
"Derek, along with Joseph, were very helpful in determining what coverage we needed for our home and 3 autos. We had been with our insurance company for over 40 years. After sitting down with Derek, we soon realized it was time to make the change. Thank you for helping us make the switch."
We responded:
"Thank you for the kid words. We loved getting to sit down with the two of you and discuss the best way to protect your family's future. Thank you for your business!"
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Amber Kasinger

February 12, 2025

5  out of  5
rating by Amber Kasinger
"We were shopping for a new homeowners insurance policy and Derek was TREMENDOUSLY helpful throughout the entire process! He helped walk us through everything and answered any questions or concerns that we had, plus, was able to set us up with a new policy that was $1,400 cheaper than the one we had AND had more coverage than we had! He was also able to get us a better car insurance policy for a cheaper price than we had been paying for through another company! I will definitely be passing along his contact information to any friends or family that may also be in the market for coverage!"
We responded:
"Thank you Amber! We appreciate your business and your kind words. We are a phone call away if you need anything. "
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Trisha Bond

February 6, 2025

5  out of  5
rating by Trisha Bond
"Highly recommend Armani at Joseph Giles State Farm"
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Katherine Bitter

February 5, 2025

5  out of  5
rating by Katherine Bitter
"Agent was super helpful and got my insurance payments down! He was so friendly and helped walk me through all my options. 10/10 recommend."
We responded:
"Hi Katherine! Thank you so much for your review, and your trust in us. We are so excited to welcome you to the State Farm family."
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Samantha Crosby

February 3, 2025

5  out of  5
rating by Samantha Crosby
"Armani has been a great help in getting my new policies finished. He has answered my questions and helped to make sure everything is going smoothly for the transition into a new place for renters insurance. He has also done wonderfully on getting all the payments set up the same day!!"
We responded:
"Hi Samantha! Thank you for trusting us with your renters coverage, and thank you for sharing how awesome Armani is! We appreciate you."
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Anna Rodgers

January 29, 2025

5  out of  5
rating by Anna Rodgers
"Very good customer service and professional."
We responded:
"Thank you for the review, Anna! We are always here to help if you need anything."
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Jessica H

January 28, 2025

5  out of  5
rating by Jessica H
"I've had Root for the last 12 months because of the cost. Channing was able to save me $10/mo and give me better coverage with State Farm!"
We responded:
"Hey Jessica! Thanks for the review. Channing is great at getting people low rates, and great coverage. "
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Sarah Davis

January 27, 2025

5  out of  5
rating by Sarah Davis
"So professional and helpful. I’m so happy to be taken care of by them!"
We responded:
"Thank you Sarah! It is a pleasue to take care of your car and renters insurance bundle!"
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Kendra Johnson

January 24, 2025

5  out of  5
rating by Kendra Johnson
"Very great"
We responded:
"Hi Kendra! Thank you for taking the time to leave a review. It is our pleasure to serve you."
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Jessica Garza

January 24, 2025

5  out of  5
rating by Jessica Garza
"Armani was very helpful very sweet and polite"
We responded:
"Thank you for the review Jessica, We love taking care of your car insurance!"
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Allen Lee

January 19, 2025

5  out of  5
rating by Allen Lee
"Worked to get me the best coverage and rate. Nice coming back to State Farm"
We responded:
"Thank you, Allen! we love helping with home and auto insurance."
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Makeal Dukes

January 16, 2025

5  out of  5
rating by Makeal Dukes
"The representatives at State Farm have been helpful and actually saved me money. I’m pleased with the interactions I’ve had with them this week and their service."
We responded:
"Hey Makeal! Thank you for the review. We love saving people money and getting them better coverage for their car insurance!"
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BECKY WELCH

January 16, 2025

5  out of  5
rating by BECKY WELCH
"The repair I spoke with for my quote on Auto was fantastic. He explained everything to .ake sure what I was oozing for a d what I needed."
We responded:
"Thank you for the review, Becky! It is our pleasure to serve you."
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Tamekia Adams

January 13, 2025

5  out of  5
rating by Tamekia Adams
"Amazing Customer Service!!!"
We responded:
"Thanks Tamekia, you're an amazing customer!"
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Dennis Stanford

January 8, 2025

5  out of  5
rating by Dennis Stanford
"Awesome experience with agent and staff. Love the family style atmosphere."
We responded:
"Thank you for the review, Dennis! We will let Channing know how well he did!"
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Olanrewaju Oyinbooke

January 6, 2025

5  out of  5
rating by Olanrewaju Oyinbooke
"Beyond just following up with me, they made sure that I got the best offer significant enough to make me from my current insurance provider to them. Good customer service and very friendly. Highly recommended"
We responded:
"Thanks for the review Olanrewaju! It is a pleasure to work on your insurance. "
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Bobby King

January 3, 2025

5  out of  5
rating by Bobby King
"Great guys to work with. Very helpful and patient with me I would highly recommend them"
We responded:
"Hey Bobby! Thank you for the review. It is a great pleasure to have you as part of our office!"
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John Winters

January 3, 2025

5  out of  5
rating by John Winters
"These guys are amazing. I walked in, bundled my policies together and am now saving over $350 a month. Call em up and ask for Channing - he’ll get you fixed right up."
We responded:
"Thank you for the kind words, John! We are so happy to help you save on your insurance. Channing excels at making bundling work!"
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Cheryl Waller

December 19, 2024

5  out of  5
rating by Cheryl Waller
"After getting renters insurance we waited to get a quote for our vehicles. We had General and had the minimum to have here in this state. Then I decided to see what state farm could do. Well long story short we go more coverage and discounts that made our payment twenty dollars less than general. We jumped at it and Mr.Giles and his awesome team at State farm helped get us insured and save money. Everyone should call them today and see the magic they do to get you all the coverage that you can't get and then afford. Thank you State Farm!!"
We responded:
"Thank YOU Cheryl! We are so excited to have you in the State Farm family!"
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art johnson

December 19, 2024

5  out of  5
rating by art johnson
"This office is intentional about you being serviced with a top notch experience. It feels like a team when I call there, because each rep can and is willing to help you."
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Tanner Davis

December 17, 2024

5  out of  5
rating by Tanner Davis
"Derek was very helpful and patient, and went out of his way to help me. Glad I made the switch to his insurance!"
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Stephen Wilson

December 13, 2024

5  out of  5
rating by Stephen Wilson
"Offered me a quote, in response to a google search. Followed up with me even though I’d chosen a different company to start. When that term ended offered me a better quote and now have my car, and house under him."